Services Terms Conditions

  1. About our services

    yokototalbeauty pty ltd (the “YTB”) is a specialist in providing the following services (the “Services”):

    1. Cosmetic Tattooing (including Eyebrow feathering, Nano Feather brow, lip tattoo, eyeliner tattoo, Hairline microblading);
    2. Hyaluron Pen;
    3. Teeth Whitening;
    4. Eyelash Extensions;
    5. Eyeliner, Lip Tattoo, Eyebrow, Hairline Microblading and Hyaluron Pen Training.
    6. We use state of the art technology with the highest available quality materials (inks, lashes, needles, gels, solutions). We pride ourselves on our procedures & techniques, and are committed to delivering our high end Services to all clients.

  2. Acceptance of the Terms

    You accept the Terms by remaining on the Website and/or making a booking and/or utilising YTB services. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by YOKOTOTALBEAUTY in the user interface.

  3. General
    1. We reserve the right to amend, add or delete any or all of the terms and conditions at any time without any prior notice.
    2. If any of these Terms and Conditions is determined to be unlawful, unenforceable or void, only the relevant term or condition, or the part of the term or condition, that is unenforceable will be excluded from these Terms and Conditions.
    3. Our failure to exercise any right under these Terms and Conditions does not constitute a waiver of that right or prevent the exercise of any other right.
  4. Consultations & Bookings
    1. A Complimentary Concept Consultation is highly recommended prior to booking your procedure appointment. Procedure appointments can be made by our website booking app. A text message confirmation will be sent to you 48 hours prior to your appointment. This is the time to either confirm or reschedule.
    2. If for any reason YTB is not capable of running the appointment as planned, whether caused by failure of equipment or information technology, line drop out, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of YTB which corrupt or affect the administration, security, fairness or integrity of YTB, YTB reserves the right in its sole discretion, (subject to any written direction given by relevant regulatory authorities), to cancel, terminate, modify or suspend the appointment subject to notice provided to clients.
    3. In the circumstance that the appointment cannot be held, we will reschedule (if we deem plausible) the appointment with you via text message, email or other form of electronic communication.
  5. Payment
    1. Service Fees are due and payable in full on the day of the procedure. Prices include GST, are subject to change without prior written notice, and are correct at time of publishing.
    2. Where the option is given to you, you may make payment for the Services (the ' Services Fee') by way of:
      1. Credit Card (‘PayPal or Square Merchant')
      2. Cash ('Cash')
      3. Afterpay, Stripe, Ezypay, Payright
    3. All payments made in the course of your use of the Services are made using Paypal, Square, Afterpay, Stripe, Payright or Ezypay. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Paypal, Square, Afterpay, Stripe, Ezypay or Payright terms and conditions which are available on their website.
    4. You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
    5. You agree and acknowledge that YOKOTOTALBEAUTY can vary the Services Fee at any time.
    6. You agree to and acknowledge that a 2% transaction/merchant fee is added to all transactions when making payments with a credit or visa debit card facility.
    7.  You agree to and acknowledge that a 3% transaction/merchant fee is added to all transactions when making payments via the Stripe merchant service.
    8.  
  6. Refund Policy
    • YOKOTOTALBEAUTY will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of YOKOTOTALBEAUTY makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the 'Refund').
  7. Cancellation Policy
    • For ultimate client satisfaction, we set aside a substantial appointment time. Therefore, a minimum of 48 hours notice is required to cancel or make changes to an appointment. If you fail to cancel/change your appointment/course with less than 48 hours notice you will forfeit your deposit (Course Training) and a new deposit will be required to book a new appointment/course. Clients that do not show up for their appointment/course will forfeit their deposit. This cancellation policy also applies to any complimentary touch up appointments. Failure to provide notice of cancellation or request change to your touch up appointment will incur a reschedule fee. All trademarks, service marks and trade names are owned, registered and/or licensed by YOKOTOTALBEAUTY.
  8. Model Spots for Training
    1. YOKOTOTALBEAUTY requires full payment of $200 at time of booking to secure your place and are non-refundable.
    2. Your model spot includes a free touch up at 6 weeks and must be booked at time of training day.
  9. Training & Courses
    1. Deposit and cancellation:
      1. You can cancel a training session up to four (4) weeks before the training commencement date and your deposit will be refunded minus an administration fee of $100 per deposit taken.
      2. Deposits will not be refunded for any cancellation during the 4 weeks prior to the training commencing date.
      3. The remaining payment for your course must be paid 14 days before the commencing date of the course, via bank transfer or another payment method (Section 5.2). Full payment at this stage is non-refundable.
      4. Bookings for Microblading, Cosmetic Tattooing, Eyelash Extensions and Teeth Whitening courses can be rescheduled up to two (2) weeks prior to the commencing date of the course that has been booked, you may incur additional charges if you want to reschedule for a training session date.
      5. You can not reschedule or cancel a training session if it is booked within two (2) weeks prior to the training session, unless requested by yokototalbeauty (us).
      6. If you do not show up to your training session, your deposit and course fee will not be refunded.
      7. You have the right to a 10 day cooling off period after making a deposit, if you change your mind or for any other reason, up to four (4) weeks before the training commencement date. The 10 day cooling off period is waived during the 4 weeks prior to the training commencing date and Sections 9.1.1, 9.1.2 take effect.
    2. Hyaluron Pen
      1. You acknowledge you are learning how to use the Hyaluron pen and its products for business with a minimum medical qualification of RN (Registered Nurse);
        1. or for personal use only as a consumer and will not offer Hyaluron pen services to other people.
      2. You abide by the TGA (Therapeutic Goods Administration) Regulatory Guidelines as a medical professional.
  10. Deposits for Multiple Services in 1 (one) day.
    1. Deposits are not required to secure a booking with yokototalbeauty. However, yokototalbeauty reserves the right to request a deposit for certain procedures under certain circumstances.
    2. Deposits are non-refundable.
    3. When booking more than 1 (one) service in 1 (one) day the following terms apply:
      1. A $100 deposit is required for the 1st (first) cosmetic tattoo procedure in a day;
      2. A $200 deposit is required for the/all 2nd (second) cosmetic tattoo procedure/s in the same day;
      3. A $300 deposit is required for the/all 3rd (third) cosmetic tattoo procedure/s.
      4. These deposits will be deducted from the price of the respective appointment scheduled on the day.
    4. Payments can be made via bank transfer or over the phone with your credit card, we do not save your credit card details.
    5. Appointments can be rescheduled with a minimum of 48 hours notice (2 days) prior to your appointment time. If you do not show up to your appointment or reschedule you will lose your deposit.
    6. If you do not attend to your complementary Touch Up appointment (No show) or reschedule within the time frames in Section 10.2, you will be charged a $100 re-booking fee to re-book your complementary Touch Up.
  11. All Services
    1. PMU Tattoo, Microblading & Micropigmentation
      1. Appointments can be rescheduled with a minimum of 48 hours notice (2 days) prior to your appointment time.
      2. If you do not attend to your complementary Touch Up appointment (No show) or reschedule within the time frames explained above, you will be charged a $150 re-book fee to re-book your complementary Touch Up.
      3. Please allow sufficient time for your procedure and arrive promptly (10 to 15 minutes early). If you are more than 20 minutes late to your appointment and we can’t fit you in the next time block, you will miss your appointment and lose your deposit.
      4. You agree to filling out a Client & Consent form prior to receiving your procedure.
      5. If you are more than 15 minutes late to your appointment and we can’t fit you in our next time block, you will lose your deposit.
      6. Payments can be made via payment methods listed in Section 5.3.

    2. Eyelash Extensions
      1. Appointments can be rescheduledwith a minimum of 48 hours notice (2 days) prior to your appointment time.
      2. You agree to filling out a Client & Consent form prior to receiving your procedure.
      3. If you are more than 15 minutes late to your appointment and we can’t fit you in our next time block, you will lose your deposit.

    3. Hyaluron Pen
      1. Appointments can be rescheduled with a minimum of 48 hours notice (2 days) prior to your appointment time.
      2. You agree to filling out a Client & Consent form prior to receiving your procedure.
      3. If you are more than 15 minutes late to your appointment and we can’t fit you in our next time block, you will lose your deposit.
    4. Teeth Whitening
      1. A dental clean prior to having teeth whitening is highly recommended and improves efficacy of subsequent teeth whitening procedures.
      2. Appointments can be rescheduled with a minimum of 48 hours notice (2 days) prior to your appointment time.
      3. You agree to filling out a Client & Consent form prior to receiving your procedure.
      4. If you are more than 15 minutes late to your appointment and we cannot fit you in our next time block, you will lose your your deposit.
      5. We guarantee a whitening result of at least 5 shades by using our shade guide
  12. Hygiene
    • If there are any blemishes, active cold sores or infections in the area to be treated, YTB will not be able to perform the procedure until it has completely cleared. If you are unsure if you have limitations for treatment, please book a free consultation or call Yoko on 0404 104 203 prior to booking.
  13. General Disclaimer
    1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
    2. Subject to this clause, and to the extent permitted by law:
      1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
      2. YOKOTOTALBEAUTY will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
    3. Use of the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of YOKOTOTALBEAUTY make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of YOKOTOTALBEAUTY) referred to on the Website, includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
      1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
      2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
      3. costs incurred as a result of you using the Website, the Services or any of the products of YOKOTOTALBEAUTY; and
      4. the Services or operation in respect to links which are provided for your convenience.
  14. Limitation of liability
    1. YOKOTOTALBEAUTY's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
    2. You expressly understand and agree that YOKOTOTALBEAUTY, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
  15. Termination of Contract
    1. The Terms will continue to apply until terminated by either you or by YOKOTOTALBEAUTY as set out below.
    2. If you want to terminate the Terms, you may do so by:
      1. providing YOKOTOTALBEAUTY with 7 days' notice of your intention to terminate; and
      2. closing your accounts for all of the services which you use, where YOKOTOTALBEAUTY has made this option available to you.
    3. Your notice should be sent, in writing, to YOKOTOTALBEAUTY via the 'Contact Us' link on our homepage.
    4. YOKOTOTALBEAUTY may at any time, terminate the Terms with you if:
      1. You have breached any provision of the Terms or intend to breach any provision;
      2. YOKOTOTALBEAUTY is required to do so by law;
      3. The provision of the services to you by YOKOTOTALBEAUTY is, in the opinion of YOKOTOTALBEAUTY, no longer commercially viable.
    5. Subject to local applicable laws, YOKOTOTALBEAUTY reserves the right to discontinue or cancel their service at any time and may suspend or deny, in its sole discretion, your access to all or any of the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts YOKOTOTALBEAUTY's name or reputation or violates the rights of those of another party.
  16. Warranties & Guarantee
    1. Whilst every care is taken to ensure that the Services we provide are to the highest possible standards, we make NO guarantee or warranty of the results due to the nature of skin as it heals, and aftercare taken by clients.
    2. The Services are provided on an “as is” and “as available” basis with no express or implied warranty or conditions as to merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
  17. Indemnity
    1. You agree to indemnify YOKOTOTALBEAUTY, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
      1. All actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
      2. Any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
      3. Any breach of the Terms.
  18. Dispute Resolution
    1. Compulsory:
    2. If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

    3. Notice:
    4. A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

    5. Resolution:

      On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

      1. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
      2. If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association, Conflict Resolution Service or his or her nominee;
      3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
      4. The mediation will be held in 15 Horsley Ave, North Willoughby NSW 2068, Australia.
    6. Confidential:

      All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

    7. Termination of Mediation:

      If 1 month have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

  19. Venue and Jurisdiction
    • The Services offered by YOKOTOTALBEAUTY is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to our services, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
  20. Governing Law
    • The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
  21. Independent Legal Advice
    • Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
  22. Severance
    • If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.